Terms and Conditions

This agreement applies as between you, the User of this website and Lifestory AB of Malmö, Sweden (“Lifestory AB”, “we”, “us”, or “our”). Your agreement to comply with and be bound by these Terms and Conditions (these “Terms”), is deemed to occur upon your first use of our website. If you do not agree to be bound by these Terms you should stop using www.ontrackwithlife.com (our “website”) immediately.

1. ACCEPTANCE
   • Please read these Terms, our Privacy Policy and Cookie Policy, carefully, as they contain terms and conditions that impact your rights, obligations, and remedies in connection with your use of our website and content.
   • Your access to and use of our website is conditioned on your acceptance of and compliance with all applicable terms.
   • We reserve the right to change these Terms at any time.
   • By accessing, browsing and/or using our website after updates to these Terms have been posted, you agree to be bound by the updated terms.
   • Your failure to comply with these Terms may result in the suspension or termination of your access to our website and may subject you to civil and criminal penalties.

2. GENERAL CONDITIONS
   • We do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us.
   • We make material changes to these Terms from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.
   • our website is licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis, solely to be used in connection with our website for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they apply to our website.

3. YOUR ACCOUNT
   • By registering for an Account, which involves providing us with certain mandatory and voluntary information as required for a successful registration and using our website, you agree and acknowledge that:
     • you have read the terms set out in these Terms and agree to be bound by and comply with them; and
     • you shall ensure that all Users of your Account abide by these Terms.
   • You are responsible for maintaining the confidentiality of your Account and you are responsible for all activities that occur under your Account. You agree that all actions carried out by any person through your Account shall be deemed to be an act carried out by you, and you shall ensure that all persons who have access to and use your Account are authorized to do so. We are not responsible for any loss, damage or liabilities arising as a result of or in connection with the wrongful, fraudulent or illegal use of your Account.

4. NO ACCOUNT SHARING
   • You may not sell, resell, rent, lease, share or provide access to your Account to anyone else.
   • We reserve all available legal rights and remedies to prevent unauthorized use of our Services, including, but not limited to, technological barriers, IP mapping, and, in serious cases, directly contacting your Internet Service Provider (ISP) regarding such unauthorized use.

5. SUBSCRIPTIONS
   • Our Membership Services (“Services “) require payment of subscription fees before you can access or use them (“Fees”). These Fees will be notified to you.
   • If you purchase a recurring subscription from us, the subscription period for your Account shall be renewed automatically at the expiry of each subscription period, until terminated successfully through our Services. By purchasing the recurring subscription, you authorize us or our related corporations to automatically charge the Fees:
     • upon the commencement of your first subscription period, upon expiration of any applicable trial period or at a date otherwise indicated by us; and
     • on the renewal date of the subscription period thereafter, without any further action by you.
   • Any Fees due in relation to your Account must be paid by their due date for payment, as notified to you through our Services or otherwise. Failure to make timely payment of the Fees may result in the suspension or termination of your access to your Account and/or our Services or any of the Services.
   • Our Fees may be amended from time to time at our discretion. We will provide you reasonably advance written notice of any amendment of recurring Fees. Your continued use of a recurring subscription will constitute acceptance of the amended Fees.
   • You shall be responsible for any applicable taxes (including any goods and services tax) under these Terms.
   • All payments shall be made by using the payment methods specified by us from time to time. You acknowledge and agree that you are subject to the applicable user agreement of any third-party payment methods. We shall not be liable for any failure, disruption, or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.
   • We must receive payment in full no later than the day on which such payment is required to be paid in immediately available and freely transferable funds, without any restriction, condition, withholding, deduction, set-off or counterclaim whatsoever.
   • Unless otherwise notified in writing by us, termination of your Account for any reason whatsoever shall not entitle you to any refund of the Fees. If you cancel your subscription to our Services, you may continue to access your Account until the expiry of the subscription period in which the cancellation occurred.
   • To the extent permitted by applicable law, payments are non-refundable. If you wish to cancel the Services, please contact us. We may, at our sole and absolute discretion, offer a refund of Fees for a particular subscription period where no actions have been taken in respect of your Account and you have notified us in writing of your intention to terminate your subscription within 72 hours of you taking out your subscription.

Refund Policy and 14-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. To ensure your confidence in choosing us, we offer a 14-Day 100% Money-Back Guarantee on eligible products and services. Please review the details of our refund policy below:

Eligibility for Refunds

Products/Services Covered: The money-back guarantee applies to challenges, e-books, physical products and monthly membership subscriptions.

Exclusions: Refunds are not applicable to:

Any personalized content.

Products/services where usage exceeds 50% of the content.

Requesting a Refund

Submission Timeline: Refund requests must be submitted within 14 calendar days of the purchase date. After 14 days, we cannot guarantee a refund.

How to Request a Refund:

Contact our customer support team using this link.

Provide your order number and a brief explanation for the refund request.

Refund Processing Time: Approved refunds will be processed within 7-14 business days to the original payment method.

Terms and Conditions

Fair Usage Policy: We reserve the right to decline refund requests if there is evidence of abuse, misuse, or excessive consumption of the product/service prior to the refund request.

Modifications to the Policy: We may update this refund policy from time to time. Changes will be reflected on this page with a revised “Last Updated” date.

We are committed to ensuring a positive experience and are happy to assist with any questions or concerns. Please feel free to contact us for further assistance.

6. LICENSE TO USE WEBSITE
   • We may provide you with certain information because of your use of our website. Such information may include but is not limited to, documentation, data, or information developed by us, and other materials which may assist in your use of our website (“our Materials”).
   • Subject to this Agreement, we grant you a non-exclusive, limited, non-transferable, and revocable license to use our Materials solely in connection with your use of our website. Our Materials may not be used for any other purpose, and this license terminates upon your cessation of use of our website or at the termination of this Agreement.

7. INTELLECTUAL PROPERTY
   • You agree that our website and all services provided by us are the property of Lifestory AB, including all copyrights, trademarks, trade secrets, patents, and other intellectual property (“our IP”).
   • You agree that we own all rights, title, and interest in and to our IP and that you will not use our IP for any unlawful or infringing purpose. You agree not to reproduce or distribute our IP in any way, including electronically or via registration of any new trademarks, trade names, website marks, or Uniform Resource Locators (URLs), without express written permission from us.

8. COMMUNITY GUIDELINES
   • Do not harass others or organize, promote, or participate in harassment. Disagreements happen and are normal, but making continuous, repetitive, or severe negative comments or circumventing a block or ban can cross the line into harassment and is not okay.
   • Do not organize, promote, or participate in hate speech or hateful conduct. It’s unacceptable to attack a person or a community based on attributes such as their race, ethnicity, caste, national origin, sex, gender identity, gender presentation, sexual orientation, religious affiliation, age, serious illness, disabilities, or other protected classifications.
   • Do not make threats of violence or threaten to harm others. This includes indirect or suggestive threats, as well as sharing or threatening to share someone’s personal information.
   • Do not use Lifestory AB for the organization, promotion, or support of violent extremism. This also includes glorifying violent events, the perpetrators of violent acts, or similar behaviors.
   • Do not sexualise children in any way. You cannot share content or links which depict children in a pornographic, sexually suggestive, or violent manner, including illustrated or digitally altered pornography that depicts children and conduct grooming behaviors. We report illegal content and grooming.
   • We strongly discourage and may take action against vigilante behavior, as it can interfere with our investigation and ability to report to law enforcement.
   • Do not share false or misleading information. Content that is false, misleading, and can lead to significant risk of physical or societal harm may not be shared on Lifestory AB. We may remove content if we reasonably believe its spread could result in damage to physical infrastructure, injury of others, obstruction of participation in civic processes, or the endangerment of public health.
   • Do not engage in activities intended to cause damage or gain unauthorized access to another user’s account, network, or system. This includes impersonating Lifestory AB staff, distributing malware, authentication token theft, phishing, DDOS, and other hacking or social engineering techniques.
   • Do not distribute or provide access to content involving the hacking, cracking, or distribution of stolen goods, pirated content, or accounts. This includes sharing or selling game cheats or hacks.
   • Do not use Lifestory AB to spam, manipulate engagement, or disrupt other people’s experience, including trying to influence or disrupt conversations using bots, fake accounts, multiple accounts, or other automation. This includes purchasing or selling methods of artificially increasing membership, such as via advertisements or botting.

9. ACCEPTABLE USE
   • You agree not to
     • use our website for any unlawful purpose, or any purpose prohibited under this clause.
     • use our website in any way that could damage our website, website, or general business of Lifestory AB.
   • You further agree not to use our website:
     • to harass, abuse, or threaten others or otherwise violate any person’s legal rights.
     • to violate any of our intellectual property rights or any third party.
     • to upload or otherwise disseminate any computer viruses or other software that may damage the property of another.
     • to perpetrate any fraud.
     • to publish or distribute any obscene or defamatory material.
     • to publish or distribute any material that incites violence, hate, or discrimination towards any group.
     • to unlawfully gather information about others.

10. ASSUMPTION OF RISK
    • Our website is provided for information purposes only. You acknowledge and agree that any information posted on our website is not intended to be advice of any kind, and no fiduciary relationship has been created between you and us.
    • We do not assume responsibility or liability for any advice or other information given on our website.

11. INDEMNIFICATION

You agree to defend and indemnify us and any of our affiliates (if applicable) and hold us harmless against any legal claims and demands, including reasonable legal fees, which may arise from or relate to your use or misuse of our website, your breach of this Agreement, or your conduct or actions. You agree that we shall be able to select its legal counsel and may participate in its defense if we wish.

12. EXCLUSION OF LIABILITY
    • You understand and agree that we (a) do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (a) shall not be responsible for any materials posted by us or any third party. You shall use your judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.
    • Further, we shall not be liable for direct, indirect consequential, or any other form of loss or damage that may be suffered by a user using Lifestory AB and the website ontrackwithlife.com including loss of data or information or any kind of financial or physical loss or damage.
    • In no event shall Lifestory AB, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful, or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use our website; (ii) any conduct or content of any third party on our website; (iii) any content obtained from our website; and (iv) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we’ve been aware of the possibility of such damage, and even if a cure set forth herein is originated to have futile of its important purpose.

13. SPAM POLICY

You are strictly prohibited from using our website or any of our services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

14. PRIVACY
    • These terms and conditions incorporate, and should be read together with our Privacy Policy and Cookie Policy. We will use only the personal data which you submit to us via the website in accordance with our Privacy Policy.
    • Our Cookie Policy describes how this website may collect, store and use cookies.

15. THIRD-PARTY LINKS AND CONTENT
    • We may occasionally post links to third-party websites or our affiliate partners. You agree that we are not responsible for any loss or damage caused for any reason whatsoever because of your use of any third-party website linked to or from our website.
    • In regard to our editorial content, we do not receive cash directly in exchange for any reviews, articles or posts you find on our website nor is our content influenced by other untruthful means. However, it may be possible that our content, reviews, articles, or posts are influenced by our affiliate relationships and may cause a conflict of interest.
    • Furthermore, we accept no responsibility for the topicality, correctness, completeness, or quality of the information provided and liability claims against us, which refer to material or non-material damages, which have been caused by the use or non-use of the information provided or by the use of incorrect and incomplete information, are fundamentally excluded.

16. MODIFICATION AND VARIATION

We may, from time to time and at any time without notice to you, modify this Agreement. You agree that we have the right to modify this Agreement or revise anything contained herein. You further agree that all modifications to this Agreement are in full force and effect immediately upon posting on our website and that modifications or variations will replace any prior version of this Agreement unless prior versions are specifically referred to or incorporated into the latest modification or variation of this Agreement.

17. WEBSITE INTERRUPTIONS

We may need to interrupt your access to our website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to our website may be affected by unanticipated or unscheduled downtime, for any reason, but that we shall have no liability for any damage or loss caused because of such downtime.

18. TERM, TERMINATION AND SUSPENSION

We may terminate this Agreement with you at any time for any reason, with or without cause. We specifically reserve the right to terminate this Agreement if you violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of us or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. At the termination of this Agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.

19. NO WARRANTIES

You agree that your use of our website is at your sole and exclusive risk and that any website provided by us is on an “As Is” basis. We hereby expressly disclaim any express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. We make no warranties that our website will meet your needs or that our website will be uninterrupted, error-free, or secure. We also make no warranties as to the reliability or accuracy of any information on our website or obtained through our website. You agree that any damage that may occur to you, through your computer system, or because of the loss of your data from your use of our website is your sole responsibility and that we are not liable for any such damage or loss.

20. LIMITATION ON LIABILITY

We are not liable for any damages that may occur to you because of your use of our website, to the fullest extent permitted by law. This section applies to any claims by you, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.

21. DISCLAIMER
    • The content on this website is provided by Lifestory AB in good faith on an “as is” basis for general information purposes only and is not intended to constitute or substitute advice of any kind. You are encouraged to confirm any information obtained from or through our website with other sources and review all information. Please do not disregard professional advice or delay seeking help, treatment or advice because of something you have read on our website.
    • All articles, posts, updates or other information available on this website are prepared so that they are current as at the date of writing.
    • Lifestory AB makes no representations about the suitability, reliability, timeliness, comprehensiveness and accuracy of the information, services and other content contained on this website. Lifestory AB may, from time to time, change or add to this website without notice. However, we do not undertake to keep this website updated. Lifestory AB is not liable to you or anyone else if errors occur in the information on this website or if that information is not up-to-date.
    • Lifestory AB cannot guarantee that the content and the provision of the content of this website will always be correct or fault, error and virus free. Lifestory AB does not accept liability for incorrect content or errors and omissions in this website or its content (whether of legal, typographical, technical, or other nature) but endeavors to correct them as quickly as practicable. Lifestory AB will not be liable for any interference with or damage to your computer systems that may occur in connection with use of this website or a linked website, or for any data lost or any equipment or software replaced by you as a result of you using this website. You must take your own precautions to ensure that whatever you select for your use from this website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.
    • To the extent permitted by applicable law, all representations, warranties and other terms are excluded.
    • This general disclaimer is not restricted or modified by any specific warnings and disclaimers elsewhere on this website.

22. BLOG
    • The Lifestory AB and ontrackwithlife.com blog and its contents have been compiled with the greatest possible care. However, Lifestory AB does not accept any liability or guarantee for the topicality, correctness and completeness of the information provided on our blog.
    • Liability claims against Lifestory AB, which refer to material or non-material damages, which have been caused by the use or non-use of the information provided or by the use of incorrect and incomplete information, are fundamentally excluded, provided that there is no demonstrable intentional or grossly negligent fault on the part of Lifestory AB.
    • Lifestory AB expressly reserves the right to change, supplement or delete parts of the pages or the entire blog without separate announcement or to discontinue the publication temporarily or permanently.
    • All data is published conscientiously but without guarantee.
    • Errors in the content will be corrected immediately upon being brought to our attention. All rights, including those of reprinting extracts, photomechanical reproduction and translation, are reserved and require the written consent of Lifestory AB. Unauthorized use, even of extracts, will be prosecuted.

23. USA SPECIFIC PROVISIONS
    • Notice of Copyright Infringement

If you are a copyright owner who believes your copyrighted material has been reproduced, posted or distributed via our website in a manner that constitutes copyright infringement, please inform us using the address provided above or by email to [email protected]. Please include the following information in your written notice: (1) a detailed description of the copyrighted work that is allegedly infringed upon; (2) a description of the location of the allegedly infringing material on our website; (3) your contact information, including your address, telephone number, and, if available, email address; (4) a statement by you indicating that you have a good-faith belief that the allegedly infringing use is not authorized by the copyright owner, its agent, or the law; (5) a statement by you, made under penalty of perjury, affirming that the information in your notice is accurate and that you are authorized to act on the copyright owner’s behalf; and (6) an electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement. Please note that the contact information provided in this paragraph is for suspected copyright infringement only. Contact information for other matters is provided elsewhere in these Terms of Service or on our website.

• Binding Arbitration
  • If we are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
  • The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA Website www.adr.org.
  • Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules.
  • The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing but need not provide a statement of reasons unless requested by either Party.
  • The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law.
• Class Action Waiver

The parties agree that (i) no arbitration proceeding hereunder whether a consumer dispute or a business dispute shall be certified as a class action or proceed as a class action, or on a basis involving claims brought in a purported representative capacity on behalf of the general public, other customers or potential customers or persons similarly situated, and (ii) no arbitration proceeding hereunder shall be consolidated with, or joined in any way with, any other arbitration proceeding. The parties agree to arbitrate a consumer dispute or business dispute on an individual basis, and each waives the right to participate in a class action.

• Waiver of Jury Trial

Each of the parties hereto hereby irrevocably waives any and all right to trial by jury in any legal proceeding arising out of or related to this agreement or the transactions contemplated hereby.

• California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

• European Online dispute resolution

The European Commission provides an Online Dispute Resolution (OS) platform, which can be found at http://ec.europa.eu/consumers/odr/ We are however not prepared to participate in an out-of-court conciliation procedure before a consumer dispute resolution body.

• Electronic Communications, Transactions, and Signatures
• Visiting the website, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the website, satisfy any legal requirement that such communication be in writing.
• You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the website.
• You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

24. GENERAL PROVISIONS
    • This Agreement constitutes the entire understanding between the Parties concerning any use of this website. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this website.
    • This Agreement, or the rights granted hereunder, may not be assigned, sold, leased, or otherwise transferred in whole or part by you. Should this Agreement, or the rights granted hereunder, be assigned, sold, leased, or otherwise transferred by us, the rights, and liabilities of Lifestory AB will bind and inure to any assignees, administrators, successors, and executors.
    • If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such a condition, the remainder of this Agreement shall continue in full force.
    • If we fail to enforce any provision of this Agreement, this shall not constitute a waiver of any future enforcement of that provision or any other provision. Waiver of any part or sub-part of this Agreement will not constitute a waiver of any other part or sub-part.
    • Headings of parts and sub-parts under this Agreement are for convenience and organization, only. Headings shall not affect the meaning of any provisions of this Agreement.
    • No agency, partnership, or joint venture has been created between the Parties because of this Agreement. No Party has any authority to bind the other to third parties.
    • We are not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, riots, embargoes, acts of nature, and natural disasters, and other acts which may be due to unforeseen circumstances.
    • The terms herein will be governed by and construed by the laws of Sweden without giving effect to any principles of conflicts of law. The Courts of Malmö shall have exclusive jurisdiction over any dispute arising from the use of our website.